1. Who we are
Gulf Network & Technology LLC operates Ukaz: Realm of Echoes and the related game support pages. This policy explains how we handle information when you use the game, sign in, make purchases, communicate with other players, or contact support. Contact us at butsyna@gulfnetwork.click for privacy questions and requests. Effective date: October 13, 2026.
2. Account and sign-in information
Ukaz: Realm of Echoes uses the shared Ukaz account service to verify accounts and retain the same user ID. Existing Ukaz users can sign in with their supported account credentials or the same Google identity. Apple and Google sign-in are processed through Firebase Authentication. We process provider identifiers, email or profile information supplied with your permission, authentication proofs, protected session credentials and sign-in records. We do not receive your Apple or Google password. Passwords for password-based accounts are stored by the account service as hashes. Ukaz: Realm of Echoes characters, progress and game credits are separate from the Ukaz wallet; sharing an account does not transfer wallet balances. Accounts are not automatically merged solely because email addresses match.
3. Gameplay, social features and support
We process character and account progress, inventory, virtual-currency balances, battle and reward records, rankings, guild activity, settings and records needed to maintain consistent game state. Chat messages, guild announcements and other content you submit are processed to provide the relevant social features and to handle abuse reports. Your public profile, rankings and messages are visible to the audiences indicated by those features; do not post passwords, financial details or other sensitive information. If you contact support, we process your contact address, request, relevant account details and any attachments you choose to send.
4. Purchases
For purchases made through Apple's in-app purchase system, Apple processes payment and provides transaction information. We process product identifiers, transaction identifiers, purchase verification data, the game-account purchase token, delivery and refund status, and records of the virtual items or credits delivered. These records allow us to verify payment, deliver purchases, prevent duplicate delivery, resolve disputes and maintain accounting records. We do not receive your full payment-card number or security code from Apple. Apple's processing is also governed by its own privacy policy.
5. Device, network and diagnostic information
The service processes network connection information, including IP addresses received by our servers, and device or installation identifiers used for account security and session management. Error reporting can include device model, operating-system version, graphics-device information, memory capacity, application and build version, installation identifier, scene or feature context, error messages and stack traces. Some diagnostic records can be associated with an account or session. We use these records to detect faults, investigate abuse, maintain availability and improve reliability. Language and other device preferences are stored locally; the support website may use local storage to remember the selected language.
6. Purposes and legal grounds
We use information to perform the services you request, authenticate accounts, synchronize progress, deliver and verify purchases, provide support, protect the game and its users, and comply with applicable law. Where a legal basis is required, we rely on performance of our agreement with you, legal obligations, legitimate interests in operating and securing the service where permitted, or consent for processing that requires it. You may withdraw a consent-based permission without affecting processing already lawfully performed. We do not sell personal information or use game information for cross-company advertising tracking. The game does not request access to your contacts, microphone, photo library or precise location as part of these core features.
7. Sharing and service providers
We share information only as needed with providers of hosting, content delivery, security, support and payment services; with other players through the social features you use; when required by law or to protect lawful rights and safety; or in connection with a corporate transaction subject to appropriate safeguards. Tencent Cloud is used for game infrastructure and content delivery. Apple provides Apple sign-in and App Store payment services. Google provides Google sign-in and Firebase Authentication, using the shared Ukaz Firebase project. The shared HyApp/Ukaz account service verifies your account and returns its stable user ID. We require providers acting on our behalf to handle information for the agreed service purposes and subject to appropriate protection. Opening an external service subjects your interaction to that service's terms and privacy policy.
8. International processing
Information may be processed outside your country of residence. The dedicated Ukaz: Realm of Echoes game server and shared account services operate on Tencent Cloud infrastructure in Singapore. Content delivery may use Tencent Cloud storage or edge locations in other regions, including China. Apple and Google process authentication or payment information under their own service arrangements. Contact butsyna@gulfnetwork.click for information about processing locations and applicable transfer safeguards.
9. Retention and account deletion
We retain identifiable information for as long as it is reasonably needed for the purposes described here, including operating an active account, handling support requests, resolving disputes and meeting applicable recordkeeping obligations. Retention depends on the type of information, your account status, outstanding transactions, security investigations and legal requirements. You can initiate deletion of your Ukaz: Realm of Echoes game account from Settings > Delete Game Account. The flow explains the loss of game characters, progress and game credits before confirmation. Access is closed after a confirmed request, and the request reference can be used to contact support. Requests are processed within 30 days unless applicable law requires a shorter period. The shared Ukaz account and Ukaz wallet are not deleted by this game-specific request; request deletion of the shared identity through Ukaz or contact support. Information no longer needed is deleted or anonymized; limited purchase, fraud-prevention or legal records may be retained where required or permitted by law. Copies in backups are isolated from normal use until their scheduled replacement. Deleting an account does not automatically cancel an Apple subscription or submit a refund request; manage those through Apple.
10. Your choices and rights
Depending on applicable law, you may request access, correction, deletion, a portable copy, restriction of processing, or object to certain processing. Contact butsyna@gulfnetwork.click and identify the account and request; do not send your password or full payment-card details. We may request proportionate information to verify ownership and protect you from unauthorized disclosure. We respond within the period required by applicable law and explain any lawful limitation. You may also complain to your competent data-protection authority. Where applicable, you may exercise rights through an authorized representative and appeal a decision using the same contact address. We do not discriminate against you for exercising legally protected privacy rights.
11. Children and security
The game is not directed to children under 13 or under a higher minimum age required in their country. A minor who is permitted to use the game must obtain any legally required parent or guardian authorization. If you believe a child has provided information contrary to these requirements, contact us so we can investigate and take appropriate action. We use access controls, authentication and other organizational and technical measures appropriate to the information and risks. No storage or transmission system can be guaranteed completely secure.
12. Changes and contact
We may update this policy to reflect changes to the service or legal requirements. The effective date identifies the current version. Material changes will be communicated through the game or another appropriate channel, and we will request consent again when the law requires it. Operator: Gulf Network & Technology LLC. Privacy and support contact: butsyna@gulfnetwork.click.